Contact & Support
Maintenance Made Clear.
Help Always Near.
See what’s included in your support, how maintenance works, and how to get help when you need it.
Contact & Support
Maintenance Made Clear.
Help Always Near.
See what’s included in your support, how maintenance works, and how to get help when you need it.
Annual Releases & Maintenance
Calendar Year Coverage. No Surprises.
The Ergosoft RIP is released twice a year — in April and October — and tied to the calendar year.
When you buy your license, it's yours to keep.
And for the rest of that calendar year, we include complimentary maintenance — no matter when you buy.
You’re covered for:
✅ Spring & Winter Releases of your purchase year
✅ Support until December 31st
From the following calendar year, you can renew maintenance to stay up to date and supported.
Buy late in the year?
No worries — we include next year’s maintenance automatically if you purchase in November or December.
What’s Included with Active Maintenance
Compare your coverage at a glance.
Benefit | No Active Maintenance | Active Maintenance recommended |
|---|---|---|
License Ownership | ||
Access to Documentation Portal | ||
Access to Knowledge Base | ||
Use of Installed Version | ||
OS & Compatibility | ||
Driver Updates for Firmware Changes | ||
Driver & Device Updates | ||
Support by the Ergosoft Team | ||
Latest Features & Improvements |
Not sure if you’re still current?
Annual Releases & Maintenance
Calendar Year Coverage. No Surprises.
The Ergosoft RIP is released twice a year — in April and October — and tied to the calendar year.
When you buy your license, it's yours to keep.
And for the rest of that calendar year, we include complimentary maintenance — no matter when you buy.
You’re covered for:
✅ Spring & Winter Releases of your purchase year
✅ Support until December 31st
From the following calendar year, you can renew maintenance to stay up to date and supported.
Buy late in the year?
No worries — we include next year’s maintenance automatically if you purchase in November or December.
What’s Included with Active Maintenance
Compare your coverage at a glance.
Benefit | License Ownership |
|---|---|
No Maintenance | Yours forever |
Active Maintenance | Yours forever |
Benefit | Access to Documentation Portal |
|---|---|
No Maintenance | Retained |
Active Maintenance | Full access |
Benefit | Access to Knowledge Base |
|---|---|
No Maintenance | Retained |
Active Maintenance | Full access |
Benefit | Use of Installed Version |
|---|---|
No Maintenance | Locked to the Annual Release of your purchase year |
Active Maintenance | Fully supported |
Benefit | OS & Compatibility |
|---|---|
No Maintenance | Risk of OS or system conflicts |
Active Maintenance | Stay compatible with Windows updates |
Benefit | Driver Updates for Firmware Changes |
|---|---|
No Maintenance | Not available without maintenance |
Active Maintenance | Included when printer firmware requires updated drivers |
Benefit | Driver & Device Updates |
|---|---|
No Maintenance | Setup cannot be extended |
Active Maintenance | Add or update printers, cutters, controllers |
Benefit | Support by the Ergosoft Team |
|---|---|
No Maintenance | No interactive support |
Active Maintenance | Email, ticket system, remote support |
Benefit | Latest Features & Improvements |
|---|---|
No Maintenance | No Access to new versions |
Active Maintenance | Access to all Annual Releases (Spring & Winter) |
Not sure if you’re still current?
Annual Releases & Maintenance
Calendar Year Coverage. No Surprises.
The Ergosoft RIP is released twice a year — in April and October — and tied to the calendar year.
When you buy your license, it's yours to keep.
And for the rest of that calendar year, we include complimentary maintenance — no matter when you buy.
You’re covered for:
✅ Spring & Winter Releases of your purchase year
✅ Support until December 31st
From the following calendar year, you can renew maintenance to stay up to date and supported.
Buy late in the year?
No worries — we include next year’s maintenance automatically if you purchase in November or December.
What’s Included with Active Maintenance
Compare your coverage at a glance.
Benefit | License Ownership |
|---|---|
No Maintenance | Yours forever |
Active Maintenance | Yours forever |
Benefit | Access to Documentation Portal |
|---|---|
No Maintenance | Retained |
Active Maintenance | Full access |
Benefit | Access to Knowledge Base |
|---|---|
No Maintenance | Retained |
Active Maintenance | Full access |
Benefit | Use of Installed Version |
|---|---|
No Maintenance | Locked to the Annual Release of your purchase year |
Active Maintenance | Fully supported |
Benefit | OS & Compatibility |
|---|---|
No Maintenance | Risk of OS or system conflicts |
Active Maintenance | Stay compatible with Windows updates |
Benefit | Driver Updates for Firmware Changes |
|---|---|
No Maintenance | Not available without maintenance |
Active Maintenance | Included when printer firmware requires updated drivers |
Benefit | Driver & Device Updates |
|---|---|
No Maintenance | Setup cannot be extended |
Active Maintenance | Add or update printers, cutters, controllers |
Benefit | Support by the Ergosoft Team |
|---|---|
No Maintenance | No interactive support |
Active Maintenance | Email, ticket system, remote support |
Benefit | Latest Features & Improvements |
|---|---|
No Maintenance | No Access to new versions |
Active Maintenance | Access to all Annual Releases (Spring & Winter) |
Not sure if you’re still current?
Reactivating Maintenance
Missed a Year? You´re Always Welcome Back
If your maintenance has expired, you can reactivate at any time - no penalty, no pressure.
You simply pay for the missed calendar years to get current again.
Why pay for missed years?
Because maintenance isn’t just support. It covers:
- Continuous development & software improvements
- Driver updates and OS compatibility
- Access to all missed releases
This is a standard model across the industry, and it ensures fairness for those who stay current - while keeping the door open for those returning later.
And if the cost of catching up is higher than a new license?
We’ll offer you the better deal.
Reactivating Maintenance
Missed a Year? You´re Always Welcome Back
If your maintenance has expired, you can reactivate at any time - no penalty, no pressure.
You simply pay for the missed calendar years to get current again.
Why pay for missed years?
Because maintenance isn’t just support. It covers:
- Continuous development & software improvements
- Driver updates and OS compatibility
- Access to all missed releases
This is a standard model across the industry, and it ensures fairness for those who stay current - while keeping the door open for those returning later.
And if the cost of catching up is higher than a new license?
We’ll offer you the better deal.
Reactivating Maintenance
Missed a Year? You´re Always Welcome Back
If your maintenance has expired, you can reactivate at any time - no penalty, no pressure.
You simply pay for the missed calendar years to get current again.
Why pay for missed years?
Because maintenance isn’t just support. It covers:
- Continuous development & software improvements
- Driver updates and OS compatibility
- Access to all missed releases
This is a standard model across the industry, and it ensures fairness for those who stay current - while keeping the door open for those returning later.
And if the cost of catching up is higher than a new license?
We’ll offer you the better deal.
Additional Services
Enhance your Setup. Get More from Your RIP
These are optional paid services, available primarily to customers with active maintenance. They go beyond standard support - and help you get even more from your Ergosoft RIP.
Online Training
Personalized online sessions to deepen your skills and workflow confidence.
Migration Assistance
Guided help when moving to the latest Ergosoft RIP or changing hardware.
Installation & Configuration
Setup assistance for new installations or complex environments like Networked Department.
Quick Profiling Service
You print the charts - we measure and build your ICC profile remotely.
Annual Check & Optimization
A yearly system review to keep things clean, fast, and production-ready.
Integration Support for Automation
We explain how the interfaces work - so your team can integrate it into your setup.
Note: no third-party development included.
Custom & Universal Driver
Missing a driver or need adjustments? We build custom drivers or help tailor our universal ones to your setup.
Additional Services
Enhance your Setup. Get More from Your RIP
These are optional paid services, available primarily to customers with active maintenance. They go beyond standard support - and help you get even more from your Ergosoft RIP.
Online Training
Personalized online sessions to deepen your skills and workflow confidence.
Migration Assistance
Guided help when moving to the latest Ergosoft RIP or changing hardware.
Installation & Configuration
Setup assistance for new installations or complex environments like Networked Department.
Quick Profiling Service
You print the charts - we measure and build your ICC profile remotely.
Annual Check & Optimization
A yearly system review to keep things clean, fast, and production-ready.
Integration Support for Automation
We explain how the interfaces work - so your team can integrate it into your setup.
Note: no third-party development included.
Custom & Universal Driver
Missing a driver or need adjustments? We build custom drivers or help tailor our universal ones to your setup.
Additional Services
Enhance your Setup. Get More from Your RIP
These are optional paid services, available primarily to customers with active maintenance. They go beyond standard support - and help you get even more from your Ergosoft RIP.
Online Training
Personalized online sessions to deepen your skills and workflow confidence.
Migration Assistance
Guided help when moving to the latest Ergosoft RIP or changing hardware.
Installation & Configuration
Setup assistance for new installations or complex environments like Networked Department.
Quick Profiling Service
You print the charts - we measure and build your ICC profile remotely.
Annual Check & Optimization
A yearly system review to keep things clean, fast, and production-ready.
Integration Support for Automation
We explain how the interfaces work - so your team can integrate it into your setup.
Note: no third-party development included.
Custom & Universal Driver
Missing a driver or need adjustments? We build custom drivers or help tailor our universal ones to your setup.
Need Help?
We’re here to support you — wherever you are in your journey.
Moosgrabenstrasse 13, 8595 Altnau, Switzerland
Moosgrabenstrasse 13, 8595 Altnau, Switzerland
© 2025 Ergosoft AG
© 2025 Ergosoft AG
